Refund policy

Return Policy

Thank you for choosing to shop with us. Please take note of our return policy, as we do not accept returns unless the product is damaged or defective upon arrival.

1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team at evershine.jewelry.help@gmail.com within 7 days of receiving the product. To expedite the process, include a clear photo of the damaged or defective item in your email. We will provide further instructions on how to proceed with a replacement or refund.

2. Non-Returnable Items

Due to the nature of our products, we do not accept returns for reasons other than damage or defects. This includes but is not limited to:

• Change of mind
• Incorrect size or color chosen
• Unwanted gifts
• Items that have been used or opened

3. Refunds

If a refund is approved for a damaged or defective item, we will process the refund to your original method of payment within 5 business days.

4. Contact Information

For any questions or concerns regarding our return policy, please contact our customer service team at evershine.jewelry.help@gmail.com or call (813) 252-7648.

Thank you for understanding our return policy. We appreciate your business and strive to provide you with quality products and exceptional service.